Privacy policy

2) PRIVACY POLICY

Last updated: June 2026

This Privacy Policy describes how PLANET CHAOS ("Planet Chaos," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from planetchaos.shop or otherwise communicate with us (the "Services"). "You" means any user of the Services, whether a customer, website visitor, or other individual whose information we have collected.

By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on the site and update the "Last updated" date.

What Personal Information We Collect
Depending on how you interact with us, we may collect:

  • Basic contact details: your name, address, phone number, and email.

  • Order information: name, billing and shipping address, payment confirmation, email, and phone number.

  • Account information: username, password, and security questions.

  • Shopping information: items you view, add to your cart, or add to your wishlist.

  • Customer support information: information you include in communications with us.

  • Usage data: device and browser information, IP address, and details about how you interact with our site (collected via cookies and similar technologies).

How We Collect Information
We collect information directly from you (when you place an order, create an account, or contact us), automatically through cookies and similar technologies, and from third parties such as Shopify (our e-commerce platform) and our payment processors.

How We Use Your Personal Information

  • To provide our products and services, process payments, fulfill orders, and manage your account.

  • For marketing and advertising, such as sending promotional emails (you can opt out anytime) and showing relevant ads.

  • For security and fraud prevention.

  • To communicate with you and provide customer support.

Cookies
Like most websites, we use cookies to operate and improve our site, run analytics, and tailor our services and advertising. You can control cookies through your browser settings, though disabling them may affect site functionality. For information on Shopify's cookies, see https://www.shopify.com/legal/cookies.

How We Disclose Personal Information
We may share your personal information with: vendors and service providers who perform services on our behalf (such as IT, payment processing, analytics, fulfillment, and shipping); business and marketing partners, including Shopify; parties you direct us to share with; and as required for legal compliance or business transactions. Any third party will use your information in accordance with their own privacy policies.

Your Rights and Choices
Depending on where you live, you may have the right to access, delete, or correct your personal information, to data portability, to opt out of the sale/sharing of personal information or targeted advertising, to restrict processing, and to withdraw consent. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding.

Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention
No security measures are perfect, and we cannot guarantee absolute security. We retain personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

International Users
We may transfer, store, and process your personal information outside your country, including in the United States. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, email us at info@planetchaos.shop or write to us at 1125 W Beaver St. ste 205-1 #1105, Jacksonville, FL 32204, United States.